Help center

How can we help?

Guides for every part of BestSubtitle. Can't find what you need? Use the in-app feedback widget on the dashboard.

Getting started

Sign up, upload your first video, get familiar with the editor.

Getting started with BestSubtitle

From signup to your first exported subtitle in five minutes.

Supported file formats

What you can upload, what you can export, and how to convert if your format is unusual.

Billing & plans

Credits, plans, upgrading, cancelling, refunds.

How credits work

One credit equals one minute of audio. Here is what counts, what doesn't, and how refunds happen.

Cancel or change your plan

Switch between Starter / Pro / Agency, or move down to the free tier — anytime, no friction.

Editing & styling

Fonts, animations, layout, manual fixes.

Styling your subtitles

Pick a font, set colors, animate, and tweak the segmentation — everything you can do in the editor.

Exporting

SRT, VTT, MP4, FCPXML, EDL — and how to use them in your NLE.

Exporting to Premiere, Final Cut and DaVinci

Which file format goes into which editor, and how to import.

Account & data

Email preferences, data export, deletion, GDPR.

Exporting and deleting your data

GDPR-friendly: how to pull your data out, and how to permanently delete your account.

Still need help?

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