Help center

How can we help?

Guides for every part of BestSubtitle. Can't find what you need? Use the in-app feedback widget on the dashboard.

Getting started

Install the extension, connect your account, run your first cut.

Getting started with BestSubtitle for Premiere Pro

From signup to your first auto-cut timeline in about five minutes.

Installing on Windows and macOS

ZXP install on Windows, .dmg on macOS, and the most common install hiccups.

Using the extension

Silence auto-cut, word-level subtitles, In/Out workflow.

Using silence auto-cut

Mark In/Out, analyze, review, apply — how the auto-cut workflow is designed to be used.

Adding word-level subtitles

Transcribe your selected range and drop styled, word-timed subtitles onto the timeline.

Billing & licensing

Free trial, subscription, devices, cancelling.

Free trial, billing and cancelling

How the 3-day trial works, what happens after, and how to cancel.

Devices and licensing

Account-based licensing, the 2-device limit, and how to move to a new computer.

Account & data

Devices, data export, deletion, privacy.

Exporting and deleting your data

GDPR-friendly: how to pull your data out, and how to permanently delete your account.

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